Banquet
Server
SUMMARY: Under general supervision, Banquet Servers are team players who work effectively under pressure and maintain excellent service standards. Banquet Servers must be flexible in meeting the varying scheduling needs of the Hotel and may be required additional hours then scheduled as event requests can change.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties include but are not limited to:
1. To arrive well-groomed and on time. Dressed in the appropriate uniform
2. Review the Banquet Event Order (BEO) for room set up and requirements
3. Set for events, carry trays, serve guests, and clean up at the events conclusion.
a. Set up may include, but not limited to: Setting linens, Placing and arranging table settings, putting out buffets, and coffee breaks
4. Review the room setup to assure all dishes, silverware, and glasses are cleaned and polished
5. Attend pre-shift meeting for updates and last minute changes to events
6. Possess a complete knowledge of the banquet event menus
7. Be able to serve Food and beverage to the guests graciously and respectfully
8. Assist in the opening and closing duties for each shift
9. Maintain High standards of Safety and cleanliness
10. Ensures overall guest satisfaction.
11. Performs other duties as required within the scope of responsibility.
MINIMUM QUALIFICATIONS
Education and/or Experience: High School Diploma or equivalent GED preferred. A minimum of one (1) year of experience serving, preferably in a hotel setting. Outgoing personality, positive attitude and strong communication skills.
License/Certification: Must possess or be able to obtain any/all locally required licenses/certifications that relate to the job being performed such as training in local legislation regarding alcohol permits and rules. A valid driver’s license is preferred.
Language Skills: Ability to exercise excellent communication, organization, time management and listening skills. Fluency in a second language is an advantage.
Mathematical Skills: Possess basic math skills and have the ability to handle money and operate a cash register.
Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to manage priorities and be able to adapt to meet the diverse needs of our guests.
Banquet
Setup
SUMMARY: Under general supervision, the Banquet Set Up Attendant is to set, maintain and refresh hotel banquet meeting rooms according to sales contract and company standards. The Banquet Set Up Attendant must ensure that all banquet and meeting rooms are properly set in a timely manner, so that the banquet service staff may prepare for functions. Responsible for timely and safe breakdown of meeting rooms after event completion. Must refresh rooms on time, have water in rooms, clean rooms and set for appropriate functions. Must have flexible schedule and be available to work nights, weekends and holidays.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties include but are not limited to:
1. Attends all pre-shift meetings.
2. Works closely with Banquet Servers to ensure guest satisfaction by providing outstanding service.
3. Replenishes water requirements as specified or requested.
4. Services meeting rooms by emptying trash, removing dirty plates, cups, linens and glasses, and replaces items as necessary.
5. Cleans and sets up meeting rooms and banquet functions per specifications on resume and Banquet Event Orders or as given by banquet management including vacuuming floors, cleaning walls and windows/mirrors.
6. Responsible for the proper care, movement, and storage of all equipment such as tables and chairs.
7. Maintains proper storage of meeting room supplies such as linen and pens/pencils.
8. Clears tables and returns all equipment to their respective areas.
9. Ensures that all spills and breakage are attended to immediately.
10. Informs manager or captain of any problems and/or complaints from guests.
11. Maintains a clean and safe workspace.
12. Follows hotel and departmental policies and procedures.
13. Understands applicable emergency procedure and evacuation protocol.
14. Performs other duties as required within the scope of responsibility.
MINIMUM QUALIFICATIONS
Education and/or Experience: High School Diploma or GED equivalent is preferred. One (1) to two (2) years ofbanquet set up or serving experience required. Knowledge of appropriate table settings and service ware. Excellent customer service skills required.
License/Certification: A valid driver’s license is preferred.
Language Skills:Ability to exercise excellent communication, organization, time management and listening skills. Fluency in a second language is an advantage.
Mathematical Skills: Possess excellent basic math skills and have the ability to operate a cash register or POS system.
Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to manage priorities and be able to adapt to meet the diverse needs of our guests.