Banquet

Setup

SUMMARY: Under general supervision, the Banquet Set Up Attendant is to set, maintain and refresh hotel banquet meeting rooms according to sales contract and company standards.  The Banquet Set Up Attendant must ensure that all banquet and meeting rooms are properly set in a timely manner, so that the banquet service staff may prepare for functions. Responsible for timely and safe breakdown of meeting rooms after event completion. Must refresh rooms on time, have water in rooms, clean rooms and set for appropriate functions. Must have flexible schedule and be available to work nights, weekends and holidays.

 ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include but are not limited to:

1.     Attends all pre-shift meetings.

2.     Works closely with Banquet Servers to ensure guest satisfaction by providing outstanding service.

3.     Replenishes water requirements as specified or requested.

4.     Services meeting rooms by emptying trash, removing dirty plates, cups, linens and glasses, and replaces items as necessary.

5.     Cleans and sets up meeting rooms and banquet functions per specifications on resume and Banquet Event Orders or as given by banquet management including vacuuming floors, cleaning walls and windows/mirrors.

6.     Responsible for the proper care, movement, and storage of all equipment such as tables and chairs.

7.     Maintains proper storage of meeting room supplies such as linen and pens/pencils.

8.     Clears tables and returns all equipment to their respective areas.

9.     Ensures that all spills and breakage are attended to immediately.

10.   Informs manager or captain of any problems and/or complaints from guests.

11.   Maintains a clean and safe workspace.

12.   Follows hotel and departmental policies and procedures.

13.   Understands applicable emergency procedure and evacuation protocol.

14.  Performs other duties as required within the scope of responsibility.

MINIMUM QUALIFICATIONS

Education and/or Experience: High School Diploma or GED equivalent is preferred. One (1) to two (2) years ofbanquet set up or serving experience required. Knowledge of appropriate table settings and service ware. Excellent customer service skills required.

 License/Certification: A valid driver’s license is preferred.

Language Skills:Ability to exercise excellent communication, organization, time management and listening skills.  Fluency in a second language is an advantage.

Mathematical Skills:  Possess excellent basic math skills and have the ability to operate a cash register or POS system.

 Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to manage priorities and be able to adapt to meet the diverse needs of our guests.